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How to work with refunds

Lida Diavolitsi avatar
Written by Lida Diavolitsi
Updated over a week ago

If you come across a case where you need to refund a payment then you can follow the below steps:

Stripe Payments

You should firstly refund the payment in stripe and then go the DreamClass invoice and take steps if full of partial refund.

Full refund:

Since you refunded the payment on stripe the invoice will appear as unpaid. With that said you should:

  1. Edit the invoice to add 100% discount

2. Mark as Fully Paid

Partial refund of an invoice that includes stripe payment and manual payment:

  1. Delete the payment you do not wish to refund. Make sure you have copied the payment date and any private or public notes

  2. Now you are able to edit the invoice so go ahead and click edit to add a 100% discount on the ‘’pending’’ payment which you have refunded.

  3. Click Add payment to add the payment details you deleted in step 1.

Manual Payments

  1. Delete the invoice

Deleting an invoice

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