How to work with refunds
If you come across a case where you need to refund a payment then you can follow the below steps:
Stripe Payments
You should firstly refund the payment in stripe and then go the DreamClass invoice and take steps if full of partial refund.
Full refund:
Since you refunded the payment on stripe the invoice will appear as unpaid. With that said you should:
- Edit the invoice to add 100% discount
2. Mark as Fully Paid
Partial refund of an invoice that includes stripe payment and manual payment:
- Delete the payment you do not wish to refund. Make sure you have copied the payment date and any private or public notes
- Now you are able to edit the invoice so go ahead and click edit to add a 100% discount on the ‘’pending’’ payment which you have refunded.
- Click Add payment to add the payment details you deleted in step 1.
Manual Payments
Delete the invoice
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